Rules for visiting
the Qazaqstan Fitness Center

1. General Provisions

These Rules for visiting the Fitness Center “Qazaqstan” (hereinafter referred to as the Rules) of the State Enterprise “Olympic Training Center “Astana” of the Committee for Sports and Physical Culture of the Ministry of Culture and Sports of the Republic of Kazakhstan (hereinafter referred to as the Fitness Center), were developed to create a safe and comfortable conditions for visitors, as well as to establish the rights and obligations of visitors/employees of the Fitness Center.

The Fitness Center is open daily from 7:00 a.m. until 23:00, except for sanitary days: every Monday - swimming pool, every last Monday of the month - gym and swimming pool.

Entrance to the Fitness Center is closed 90 minutes before closing time (until 21:30).

Classes in the Fitness Center must be completed 30 minutes before the Fitness Center closes. Visitors are required to leave the premises no later than established working hours.

Children from 7 to 14 years old are allowed into the pool only if accompanied by a legal representative (parent), with the exception of children attending individual or group lessons with an instructor. No more than 2 children (under 14 years old) are allowed with one adult.

An accompanying person is responsible for the life, safety and health of children (from 7 to 14 years old) visiting the pool.

Visitors to the Fitness Center are required to strictly adhere to generally accepted standards of behavior.

Regardless of the circumstances, it is not allowed to speak loudly, aggressively, use profanity, harassment, insults of a personal, religious or national nature that affect the honor and dignity of any persons located on the territory of the Fitness Center, including Fitness Center employees. It is prohibited to participate in fights or commit other illegal actions that violate public order or threaten the life or health of visitors/employees of the Fitness Center.

It is not allowed to be in the Fitness Center in a state of alcohol/drug intoxication, or with a residual state of alcohol/drug intoxication.

Smoking, the use of electronic cigarettes, and tobacco heating systems are strictly prohibited in the Fitness Center .

To conduct photography or video shooting, you must contact the administration of the Fitness Center in writing, while ensuring that the footage will not be used for purposes that discredit the business reputation and image of both the Fitness Center itself and its Visitors.

Visitors are prohibited from entering service and other technical premises and independently adjusting any engineering equipment.

Before the start of classes (sections), visitors must register at the reception desks to be noted in the database.

The visitor is personally responsible for his or her health. In the event of a deterioration in health while staying in the Fitness Center, the Visitor must immediately notify the Fitness Center staff.

Subscription cards are sold to persons over 14 years of age. It is allowed to purchase (together with a legal representative) a subscription card, provided that you visit the Fitness Center only when accompanied by a legal representative (parent).

The Visitor bears personal responsibility for damage to the equipment and property of the Fitness Center.

Items forgotten by the Visitor on the territory of the Fitness Center are stored for 10 (ten) days from the date of their discovery. If the items are not claimed by the Visitor within the prescribed period, they are subject to disposal. The Fitness Center is not responsible for lost or unattended items.

In the event of a systematic violation by the Visitor of the provisions of these Rules, the Administration of the Fitness Center has the right to terminate the Agreement unilaterally, and the cost of paid Services is not refundable. 

2. Terms of service

Fitness Center services are provided on the basis of an Agreement concluded between the Fitness Center and the Visitor, or on a one-time basis after the Visitor signs an information sheet approved by the Fitness Center.

Entrance to the Fitness Center is only possible upon presentation of a subscription card or a receipt for payment for a one-time visit. In case of loss of a subscription card, the Visitor must restore the lost card for a fee.

An electronic locker key is issued in exchange for a subscription card, in the case of a one-time visit in exchange for a valuable item (keys, etc.). Before leaving the Fitness Center, the visitor must hand over the key to the locker at the reception desk. If you lose your locker key, you must reimburse the cost of the lost key.

Staying in the Fitness Center (one-time visit) beyond the paid time is subject to payment and must be paid at the exit according to the approved price list. Additional payment is charged for every full and incomplete 60 minutes (1 hour).

Towels are issued to holders of subscription cards and Visitors staying on a one-time visit basis – 1 (one) time per visit. When leaving, the visitor must place the towel in a specially designated box located next to the reception desk. In case of loss or damage to towels, a fine will be charged according to the price list.

Visitors using the services free of charge are not provided with a towel.

The subscription card is personal and cannot be transferred to third parties. If it is established that the subscription card has been transferred to a third party, the Fitness Center has the right to unilaterally withdraw this card from the third party and terminate its validity.

Re-issuance of a subscription card to another person is permitted on a paid basis.

Subscription cards purchased at a reduced price can only be reissued to persons belonging to a similar category of persons.

Subscription cards for individual or group classes cannot be re-issued to third parties.

Suspension (freezing) of Gold and Platinum subscription cards is possible once at the request of the Visitor. The period of suspension (freezing) of the Gold subscription card is up to 15 calendar days, the Platinum subscription card is up to 30 calendar days.

Bronze and Silver subscription cards are not subject to suspension (freezing, renewal), except for cases in which the Visitor was not provided with services due to the fault of the Fitness Center.

If the Visitor decides not to use the current subscription card and does not plan to re-issue it to a third party, funds for unused days are not refundable.

3. Rules for visiting the pool

Swimming in the pool is only permitted in swimsuits and special caps.

It is mandatory to shower before and after visiting the pool.

You can only walk in the pool area with clean, removable shoes (slides), otherwise visitors are not allowed.

Children under 7 years old are not allowed to use the pool, with the exception of children attending group lessons with an instructor.

Children from 7 to 14 years old are allowed into the pool only if accompanied by a legal representative (parent), with the exception of children attending group classes with an instructor. No more than 2 children under 14 years of age are allowed with one adult.

If the Visitor does not have swimming skills, then it is necessary to notify the swimming instructor.

During group lessons, the swimming instructor has the right to limit access to individual lanes in the pool (no more than 3 lanes).

Visitors to group lessons are only allowed to enter the pool if accompanied by a swimming instructor.

Before starting training, visitors to group classes (under 16 years old) must provide medical certificates in form 027/y from the therapist at the place of attachment (or general practitioner) - the epidemiological environment and the absence of contraindications for playing sports.

For safety reasons, children under 14 years of age are provided with assistive devices (noodles).

Time spent in the water is 45 minutes, changing clothes and taking a shower (before and after training) is 15 minutes.

If the Visitor is late for group classes, the duration of the class is reduced by the remaining period of time. Cancellation or postponement of a training session while retaining payment is possible in case of valid reasons (illness confirmed by a medical certificate, etc.) and informing the instructor at least 1 day before its start. 

There are no refunds for unused group lesson days.

The following is prohibited in the pool:

• run, jump into the water from the side;
• be in the water (pool) without a swimming cap;
• bring and consume food and drinks;
• conduct personal training with other visitors to the Fitness Center;
• enter the pool without taking a shower;
• independently turn on and off lights, dispensers, etc.

4. Rules for visiting the gym

The visitor has the right to undergo an introductory briefing before the start of training. During the introductory briefing, the instructor introduces the basics of training, safety rules, gym equipment, and basic rules for using exercise equipment.

If the Visitor violates the instructions for the correct use of exercise equipment, the Fitness Center is not responsible for possible harm to health.

It is recommended to start classes with a warm-up, monitor the correct technique for performing exercises, and use sports equipment in accordance with its intended purpose.

Visitors are encouraged to use the equipment and select the intensity and duration of exercise based on their level of fitness.

To exercise in the gym, you must wear comfortable sportswear that does not restrict body movement and replaceable sports shoes.

It is forbidden to train barefoot, wearing socks, beach slippers, or house slippers. After finishing the exercise, you must return the sports equipment to the designated areas.

The conditions and procedure for individual and group training are determined by the Administration of the Fitness Center and can only be conducted with a Fitness Center instructor.

If the Visitor is late for individual or group lessons, the duration of the lesson is reduced by the remaining period of time. Cancellation or postponement of a training session while retaining payment is possible in case of valid reasons (illness confirmed by a medical certificate) and informing the instructor at least 1 day before the training session.

Children under 14 years of age are prohibited from entering the gym, with the exception of children attending individual and group classes with an instructor.

There are no refunds for unused days of individual or group lessons.

The following is prohibited in the gym:

1. train for unhealed injuries and general malaise;
2. is wearing shoes not intended for sports;
3. exercise bare-chested;
4. exercise on faulty exercise equipment;
5. move exercise equipment;
6. independently regulate the air conditioning and ventilation system of the hall, broadcast volume and selection of musical accompaniment.

5. System of benefits and discounts

The fitness center provides services with a 50% discount upon availability of supporting documents to the following persons:

1. schoolchildren (certificate from school);
2. full-time students (bachelor's degree not older than 23 years);
3. pensioners (pension certificate);
4. one of the parents of a large family (large family certificate).

*These discounts do not apply to a one-time visit to the pool or gym, as well as to individual and group lessons with an instructor.

The fitness center provides services free of charge, subject to the availability of supporting documents:

1. Persons with disabilities of groups I and II, including children with disabilities under 18 years of age (regardless of the disability group), as well as their accompanying person.
2. children (schoolchildren) from large families under 18 years of age.

*Before the start of sports and recreational activities, it is necessary to provide medical certificates in form 027/у from the therapist at the place of attachment (or general practitioner) - the epidemiological environment and the absence of contraindications for playing sports.